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FAQ
About accounts
The product price is not displayed / There is no cart button and I cannot purchase
To purchase on this site, you need to create an account and log in . Once you log in, the price and cart button will be displayed.
The product price is not displayed / There is no cart button and I cannot purchase
The product price is not displayed / There is no cart button and I cannot purchase
To purchase on this site, you need to create an account and log in . Once you log in, the price and cart button will be displayed.
I can't log in / I don't know my password
You can reset your password by clicking on "Forgot your password?" at the bottom of the login screen . A link will be sent to your registered email address.
I can't log in / I don't know my password
I can't log in / I don't know my password
You can reset your password by clicking on "Forgot your password?" at the bottom of the login screen . A link will be sent to your registered email address.
It will be opening soon, but is it possible to create an account?
Yes, that's possible. Please contact us with details.
It will be opening soon, but is it possible to create an account?
It will be opening soon, but is it possible to create an account?
Yes, that's possible. Please contact us with details.
I want to change my registration information
You can edit it on your My Page .
I want to change my registration information
I want to change my registration information
You can edit it on your My Page .
Deleting your account
Please contact us to let us know that you are unable to delete the account yourself.
Please note that your purchase history and other data will also be deleted and cannot be restored.
Deleting your account
Deleting your account
Please contact us to let us know that you are unable to delete the account yourself.
Please note that your purchase history and other data will also be deleted and cannot be restored.
Payment Method
Can I issue a receipt?
Yes, you can. We will issue you a receipt online that meets the requirements for a qualified invoice.
You can download them in any of the following ways. You can issue past receipts at any time from your My Page.
- An order details page created for each order
- Order history on My Page
The name on the receipt can be changed later.
Can I issue a receipt?
Can I issue a receipt?
Yes, you can. We will issue you a receipt online that meets the requirements for a qualified invoice.
You can download them in any of the following ways. You can issue past receipts at any time from your My Page.
- An order details page created for each order
- Order history on My Page
The name on the receipt can be changed later.
Can I pay by other means besides online payment?
Please note that we do not accept cash on delivery or bank transfers.
Can I pay by other means besides online payment?
Can I pay by other means besides online payment?
Please note that we do not accept cash on delivery or bank transfers.
About Purchase
How much can I purchase from the product?
All products can be purchased from 100g. All products are made to order and are manufactured after receiving an order.
How much can I purchase from the product?
How much can I purchase from the product?
All products can be purchased from 100g. All products are made to order and are manufactured after receiving an order.
Can I place a large order?
Yes, that's possible. Please contact us for more details. Depending on the quantity, our sales office may not be able to process your payment online, but may be able to assist you individually.
Can I place a large order?
Can I place a large order?
Yes, that's possible. Please contact us for more details. Depending on the quantity, our sales office may not be able to process your payment online, but may be able to assist you individually.
Is private labeling possible?
We are happy to discuss your needs. Please contact us with your details.
Is private labeling possible?
Is private labeling possible?
We are happy to discuss your needs. Please contact us with your details.
Can I cancel my order?
After placing an order, we will accept cancellations up until the order cut-off time (generally 8:30am Monday through Thursday). Please contact us to let us know.
In the event of cancellation, the full amount paid will be refunded.
We cannot accept cancellations after the order deadline as we will begin manufacturing the product. Thank you for your understanding as this is a made-to-order product.
Can I cancel my order?
Can I cancel my order?
After placing an order, we will accept cancellations up until the order cut-off time (generally 8:30am Monday through Thursday). Please contact us to let us know.
In the event of cancellation, the full amount paid will be refunded.
We cannot accept cancellations after the order deadline as we will begin manufacturing the product. Thank you for your understanding as this is a made-to-order product.
Can I return products?
Returns due to customer convenience are not permitted.
MATCHA DIRECT carries out manufacturing and shipping operations with a thorough system in place, but unforeseen accidents or product defects may occur.
In such cases, please contact us with details so we can deal with the matter promptly.
If there is a delivery accident or if the product is found to be defective, we will accept the return and refund the full amount paid if you contact us within 7 days of receiving the product.
Can I return products?
Can I return products?
Returns due to customer convenience are not permitted.
MATCHA DIRECT carries out manufacturing and shipping operations with a thorough system in place, but unforeseen accidents or product defects may occur.
In such cases, please contact us with details so we can deal with the matter promptly.
If there is a delivery accident or if the product is found to be defective, we will accept the return and refund the full amount paid if you contact us within 7 days of receiving the product.
About the product
How many months is the shelf life?
The shelf life is set at 6 months if unopened.
If delivered normally, the manufacturing date will be the day before or two days before the arrival date.
How many months is the shelf life?
How many months is the shelf life?
The shelf life is set at 6 months if unopened.
If delivered normally, the manufacturing date will be the day before or two days before the arrival date.
Why does matcha get lumpy?
Matcha has fine particles, so it is prone to clumping due to static electricity. High-quality matcha ground with a stone mill has finer particles than machine-ground matcha, and tends to clump more easily.
Using a matcha sieve will help break up any lumps, making the tea more delicious.
Why does matcha get lumpy?
Why does matcha get lumpy?
Matcha has fine particles, so it is prone to clumping due to static electricity. High-quality matcha ground with a stone mill has finer particles than machine-ground matcha, and tends to clump more easily.
Using a matcha sieve will help break up any lumps, making the tea more delicious.
Why does matcha look whitish even though it's freshly ground?
When comparing stone-ground tencha with machine-ground tencha using the same ingredients, the stone-ground tencha is ground more finely and therefore has a lighter color.
This is not limited to matcha, but in general, the finer the particles, the brighter the color will be due to diffuse reflection.
Why does matcha look whitish even though it's freshly ground?
Why does matcha look whitish even though it's freshly ground?
When comparing stone-ground tencha with machine-ground tencha using the same ingredients, the stone-ground tencha is ground more finely and therefore has a lighter color.
This is not limited to matcha, but in general, the finer the particles, the brighter the color will be due to diffuse reflection.
What are your quality standards?
MATCHA DIRECT is committed to handling only first-season tea. Furthermore, we offer the finest Kyoto-grown tencha tea, which is the highest grade tea with a theanine content of over 2.0%.
What are your quality standards?
What are your quality standards?
MATCHA DIRECT is committed to handling only first-season tea. Furthermore, we offer the finest Kyoto-grown tencha tea, which is the highest grade tea with a theanine content of over 2.0%.
Could you please tell me about the origin of the matcha you sell?
Basically, the matcha is Uji matcha from Kyoto Prefecture. The specific municipalities we deal with are Ujitawara Town, Wazuka Town, Minamiyamashiro Village, Kumiyama Town, and other tea-producing areas in the southern part of Kyoto Prefecture. The origin and variety are listed on each product page, so please refer to it.
We do carry organic and some products that use matcha from places other than Kyoto Prefecture, but all are 100% first-grade tea.
Please also refer to this .
Could you please tell me about the origin of the matcha you sell?
Could you please tell me about the origin of the matcha you sell?
Basically, the matcha is Uji matcha from Kyoto Prefecture. The specific municipalities we deal with are Ujitawara Town, Wazuka Town, Minamiyamashiro Village, Kumiyama Town, and other tea-producing areas in the southern part of Kyoto Prefecture. The origin and variety are listed on each product page, so please refer to it.
We do carry organic and some products that use matcha from places other than Kyoto Prefecture, but all are 100% first-grade tea.
Please also refer to this .
Why don't you include oxygen absorbers?
We believe that the effectiveness of oxygen absorbers has both merits and demerits.
When storing at room temperature for long periods such as a year, oxygen absorbers tend to prevent oxidative deterioration. However, oxygen absorbers themselves may contain moisture or generate heat when reacting with oxygen, which may cause the quality of the surrounding matcha to deteriorate.
MATCHA DIRECT's concept is to use up the coffee quickly from the time of production, with its "freshly ground" and "small-volume packages," so we do not use desiccant agents, as we believe the disadvantages outweigh the benefits.
Why don't you include oxygen absorbers?
Why don't you include oxygen absorbers?
We believe that the effectiveness of oxygen absorbers has both merits and demerits.
When storing at room temperature for long periods such as a year, oxygen absorbers tend to prevent oxidative deterioration. However, oxygen absorbers themselves may contain moisture or generate heat when reacting with oxygen, which may cause the quality of the surrounding matcha to deteriorate.
MATCHA DIRECT's concept is to use up the coffee quickly from the time of production, with its "freshly ground" and "small-volume packages," so we do not use desiccant agents, as we believe the disadvantages outweigh the benefits.
What is the best way to store matcha?
Store unopened products in the refrigerator or freezer. This will significantly reduce deterioration of quality.
However, in Japan, where temperatures are high and humidity are high, condensation can be an issue, so storing at low temperatures is not always the best option. For more information, please see here .
What is the best way to store matcha?
What is the best way to store matcha?
Store unopened products in the refrigerator or freezer. This will significantly reduce deterioration of quality.
However, in Japan, where temperatures are high and humidity are high, condensation can be an issue, so storing at low temperatures is not always the best option. For more information, please see here .
Where are your factories and stores located?
The address is as follows:
Factory Location
Tsujiriichi Honten Co., Ltd. Ujitawara Factory
〒610-0221
63 Yuyadanichodori, Ujitawara-cho, Tsuzuku-gun, Kyoto Prefecture
Store location
Tsujiri Uji Main Store
〒611-0021
156 Uji Myoraku, Uji City, Kyoto Prefecture
Seller location
Kataoka Bussan Co., Ltd.
〒105-8615
6-21-6 Shinbashi, Minato-ku, Tokyo
Marketing Headquarters MATCHA DIRECT
*MATCHA DIRECT is sold by our partner, Kataoka Bussan Co., Ltd.
Where are your factories and stores located?
Where are your factories and stores located?
The address is as follows:
Factory Location
Tsujiriichi Honten Co., Ltd. Ujitawara Factory
〒610-0221
63 Yuyadanichodori, Ujitawara-cho, Tsuzuku-gun, Kyoto Prefecture
Store location
Tsujiri Uji Main Store
〒611-0021
156 Uji Myoraku, Uji City, Kyoto Prefecture
Seller location
Kataoka Bussan Co., Ltd.
〒105-8615
6-21-6 Shinbashi, Minato-ku, Tokyo
Marketing Headquarters MATCHA DIRECT
*MATCHA DIRECT is sold by our partner, Kataoka Bussan Co., Ltd.
Regarding delivery
Can I specify a delivery date and time?
Currently, this cannot be specified from the checkout page.
We apologize for the inconvenience, but please make the changes using your Yamato Transport account after shipment.
Can I specify a delivery date and time?
Can I specify a delivery date and time?
Currently, this cannot be specified from the checkout page.
We apologize for the inconvenience, but please make the changes using your Yamato Transport account after shipment.
Can I have it delivered to my home instead of to the store?
Yes, you can. Please register your shipping address on your My Page . You can also register it on the checkout screen when purchasing.
Even if the recipient does not have a company name, you can change the recipient on the receipt later.
Can I have it delivered to my home instead of to the store?
Can I have it delivered to my home instead of to the store?
Yes, you can. Please register your shipping address on your My Page . You can also register it on the checkout screen when purchasing.
Even if the recipient does not have a company name, you can change the recipient on the receipt later.
What is the delivery schedule?
Please check the delivery schedule here . Generally, production and shipping will be completed within 3 business days after receiving the order.
Please note that the schedule will be irregular during holidays, summer holidays, winter holidays, and other periods when the factory is closed. We will notify you separately.
What is the delivery schedule?
What is the delivery schedule?
Please check the delivery schedule here . Generally, production and shipping will be completed within 3 business days after receiving the order.
Please note that the schedule will be irregular during holidays, summer holidays, winter holidays, and other periods when the factory is closed. We will notify you separately.
Is there a shipping charge?
If the product price is less than 5,000 yen (excluding tax), we will charge 700 yen (excluding tax) in addition to the product price.
If the product price is 5,000 yen or more (excluding tax), there is no shipping charge.
Is there a shipping charge?
Is there a shipping charge?
If the product price is less than 5,000 yen (excluding tax), we will charge 700 yen (excluding tax) in addition to the product price.
If the product price is 5,000 yen or more (excluding tax), there is no shipping charge.
Can you ship overseas?
Orders placed on this site are limited to shipping within Japan. For shipping overseas, please order on the global site .
Can you ship overseas?
Can you ship overseas?
Orders placed on this site are limited to shipping within Japan. For shipping overseas, please order on the global site .
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