Legal notice
Information under Japan's Act on Specified Commercial Transactions
Seller
Kataoka & Co., Ltd.
Person Responsible for Mail-Order Sales
Masahiro Hiraoka
Business Address
6-21-6 Shimbashi, Minato-ku, Tokyo 105-8615, Japan
Telephone
+81 3-5405-8648
For inquiries in English, please contact us by email.
Email Address
Business Hours
Monday to Friday, 9:00 AM–5:00 PM (Japan Standard Time), excluding Japanese public holidays and company holidays.
Sales Eligibility
This store is a business-to-business (B2B) store exclusively for business customers who have been approved in advance by us. We do not sell to individual consumers through this store.
Product Prices
Product prices are those displayed to approved customers or specified in quotations, invoices, payment links, or other order-related documents individually provided by us.
Applicable currencies and the treatment of taxes are determined by the terms of each order.
Additional Charges
Shipping fees, applicable taxes, import duties, customs clearance fees, bank transfer fees, and other charges are determined by the terms and conditions applicable to each order, including the agreed Incoterms.
Any charges payable to us will be presented at the time of ordering or specified in the applicable individual transaction terms.
Payment Methods and Timing
Payment methods include credit card payments through Shopify Payments, bank transfers, and other methods individually agreed upon with us.
Payment deadlines and conditions are governed by the terms specified at checkout or in the applicable quotation, invoice, individual agreement, or other order-related documentation.
Product Delivery and Shipping
Estimated dispatch dates, shipping methods, delivery destinations, delivery terms, and other shipping conditions are determined by the terms individually communicated by us for each order.
Unless expressly guaranteed by us, estimated dispatch dates are estimates only. Transit times, customs clearance times, and delivery dates are not guaranteed.
For further details, please refer to Article 7 of our Terms of Service and the terms applicable to each individual order.
Returns, Cancellations, and Refunds
Returns and cancellations for customer convenience are generally not accepted unless separately agreed upon by us or required by applicable law.
Claims relating to defective, damaged, incorrectly delivered, short-shipped, or otherwise non-conforming products will be handled in accordance with Article 13 of our Terms of Service and our Returns & Refunds Policy.
Subscriptions
The price and billing frequency of subscription products are specified at the time of subscription.
Customers may cancel their subscriptions at any time after placing their initial order through the subscription management page in their customer account. No minimum number of recurring orders is required.
Cancellation applies to future subscription orders and does not automatically cancel or refund orders that have already been confirmed or processed.
For further details, please refer to our Subscription Cancellation Policy.
Other Terms and Conditions
All transactions are subject to our Terms of Service. Where applicable, separately executed Master Sales Agreements or terms individually agreed upon for specific orders may take precedence.